Responsible Gaming

Our approach to responsible gambling

Responsible gambling means making deliberate choices about when, where and how you play. It includes setting reasonable limits, keeping gambling within your entertainment budget and being aware of how gambling may affect your time, mood, relationships and finances. No gambling activity is risk-free, and there is no guaranteed way to win.

Extreme Casino provides general information and account features intended to help players stay in control. These tools are not a substitute for personal judgement or professional support. You remain responsible for following the rules that apply to you, providing accurate information and using the service only when you are legally permitted to do so.

Gambling outcomes are determined by chance or by the relevant game rules. Previous results do not predict future results. A loss cannot be recovered by placing another bet, and a win does not mean that a further bet is likely to succeed. Avoid systems or claims that suggest a guaranteed result.

Before you play

• Decide how much money and time you can comfortably spend before starting.
• Treat your gambling budget as an entertainment expense, not as income or savings.
• Make sure essential costs, including housing, food, bills and other commitments, are covered first.
• Do not gamble with borrowed money, credit intended for essential expenses or money needed by someone else.
• Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to recover losses.
• Read the applicable game information and terms before placing a bet.
• Keep your account details secure and never allow another person to use your account.

Tools to help you stay in control

The most effective way to manage gambling is to decide your boundaries in advance and follow them consistently. Available account controls can help you put those decisions into practice. The features offered to you may depend on the service, your account and applicable requirements. Review the relevant information carefully before applying a control.

Deposit and spending limits

Where available, a deposit or spending limit can restrict the amount you add or use within a selected period. Choose an amount that you can afford to lose without affecting your normal life. A limit should be set before gambling begins, rather than adjusted in response to a loss or a strong urge to continue.

Time limits and reminders

Time can pass quickly during online gambling. Use session reminders, time limits or regular breaks where these features are available. Consider setting an alarm away from your device and decide in advance when your session will end. Do not extend a session simply because a result is expected or because you are close to winning back money.

Cooling-off breaks

A cooling-off break can provide space away from gambling for a selected period. It may be useful after a stressful session, an unexpected loss or any time you feel that you are playing more often than planned. During a break, avoid using other gambling services to continue the same activity.

Self-exclusion and account closure

If you need a stronger barrier, ask about self-exclusion or account closure options that may be available. Self-exclusion is a serious decision to stop or restrict access for a specified period or in accordance with the applicable process. Before requesting it, withdraw any eligible balance and review the information provided about how the process works. Do not create another account or use another person's account to get around a restriction.

Account activity and records

Review your account activity regularly. Checking deposits, withdrawals, bets and time spent can help you understand your actual gambling pattern rather than relying on memory. Keep records if you use more than one gambling service, as spending across different accounts can be easy to overlook.

Recognising when gambling may be a problem

Problem gambling can affect anyone. It is not defined only by the amount of money lost. The frequency of gambling, the time spent thinking about it and the effect on daily life are also important. A problem may develop gradually, and seeking help early can make it easier to regain control.

Possible warning signs

• Gambling for longer or spending more than you originally planned.
• Trying to win back losses by placing larger or more frequent bets.
• Thinking about gambling throughout the day or feeling restless when you cannot gamble.
• Hiding gambling activity, losses or transactions from family, friends or a partner.
• Borrowing money, selling belongings or missing bills to continue gambling.
• Using gambling to escape stress, sadness, boredom or other difficult feelings.
• Feeling unable to stop even after deciding to take a break.
• Neglecting work, study, sleep, health, relationships or other responsibilities.
• Feeling guilt, shame, anxiety or distress because of your gambling.

If any of these signs sound familiar, stop gambling and consider putting an immediate restriction on your account. Talk openly with someone you trust and seek support from a qualified gambling help service. You do not need to wait until the situation becomes severe, and you do not need to handle it alone.

Protecting your finances

If gambling is affecting your finances, separate gambling from your everyday money. Consider removing saved payment methods, reducing access to discretionary funds and asking a trusted person to help you review your budget. Contact a financial counsellor if debts, missed payments or other money concerns are involved. Do not take further financial risks in an attempt to repair losses quickly.

Getting help and keeping others safe

Support is available across Australia through gambling support services, financial counsellors, health professionals and community organisations. State and territory services can provide information suited to where you live, including counselling and practical guidance. You can also speak with your doctor or another qualified health professional about the effect gambling is having on your wellbeing.

If you are supporting a family member, partner or friend, approach the conversation calmly and without judgement. Explain what you have noticed, encourage them to take a break and offer to help them find professional support. Protect shared finances and your own wellbeing. You are not responsible for controlling another adult's gambling, and support is available for affected people as well as for the person gambling.

Age, identity and account security

People under 18 must not use online gambling services. Do not allow anyone under 18 to access your account, device or payment method. If you believe a minor has used an account, or if another person has accessed your account, stop using the account and raise the issue through the available support process.

Use a strong, private password and keep account information confidential. Check your account activity and report anything you do not recognise. Extreme Casino may apply verification, account controls or other measures where required by applicable law, platform rules or its standard procedures.

When to seek urgent assistance

Gambling-related stress can feel overwhelming. If you feel unsafe, are thinking about harming yourself or someone else, or cannot cope with immediate distress, contact emergency services or an urgent crisis support service in your area. If you are in immediate danger, seek emergency assistance without delay. Responsible gambling starts with your safety and wellbeing.

For questions about available account controls, breaks, self-exclusion or account closure, use the support options shown on the website. Our information is general and does not replace independent financial, legal, medical or counselling advice. Take a break whenever you need one, and remember that choosing not to gamble is always an available option.