Privacy Policy | Extreme Casino

1. About this Privacy Policy

This policy applies to personal information handled through the Extreme Casino website, account services, customer support channels and other related interactions. Personal information means information that identifies a person, or information that can reasonably be linked with them. The information we handle depends on how a player uses the website, the services requested and the legal or operational checks that may be required.

We may collect information directly from players, automatically when they use the website, or from service providers and other permitted sources. For example, a player may provide information while registering, completing verification, making a transaction, changing account settings, contacting support or subscribing to marketing communications.

By using the website or providing information, players acknowledge that their information may be handled for the purposes described in this policy. Some parts of the website may use separate notices or provide additional information at the time data is collected. If there is a difference between a specific notice and this policy, the more specific notice may explain how that particular information is used.

This policy is intended to provide general information and does not limit any rights a player may have under applicable privacy requirements. We may update this policy when our services, technology, processes or legal obligations change. The updated version will apply from the date it is made available on the website. Players should review this page from time to time if they want to stay informed about how information is handled.

Information provided by players

Players should provide information that is accurate, complete and up to date when creating or maintaining an account. If information changes, keeping it current can help with account access, verification, payments, support and the proper operation of the service. Information that is incomplete or inaccurate may affect the ability to use some features or complete required checks.

2. Information we may collect and why we use it

The types of information handled by an online casino website can vary. We collect or receive information where it is needed to provide the service, protect the website, meet applicable obligations or respond to a player. The information may include the following categories:

Account details, such as a player’s name, date of birth, contact details, login information, account preferences and other information provided during registration or account management.
Identity and verification information, which may include documents or details used to confirm identity, age, location, account ownership or other eligibility requirements.
Payment and transaction records, including deposits, withdrawals, payment method details, transaction references, account balances, wagering activity and related financial records.
Communications and support information, such as messages, requests, feedback, complaints, correspondence and records of interactions with customer support.
Technical and device information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location and information about how the website is accessed.
Usage information, including pages viewed, links selected, session details, general activity on the website and information about errors or performance.
Cookie and similar technology data, including identifiers that help remember preferences, maintain sessions, understand website use and support security.
Information received from service providers or other permitted sources where it is relevant to account security, identity checks, payment processing, fraud prevention or legal compliance.

Some information may be sensitive or particularly important because it relates to identity, financial activity or account security. Access to this information is intended to be limited to people, systems and service providers that need it for an authorised purpose. Players should avoid sending unnecessary personal information through free-text messages or other channels.

Personal information may be used for purposes connected with operating the website, providing requested services, protecting players and meeting applicable requirements. Depending on the circumstances, this may include:

Creating, maintaining and administering a player account.
Confirming identity, age, account ownership and other details needed for account verification.
Processing deposits, withdrawals and other account transactions, and keeping accurate financial records.
Carrying out security, anti-fraud, anti-money laundering, risk and account protection checks where relevant.
Meeting legal, regulatory, court, tax, reporting, record-keeping or other official requirements that apply to the service.
Providing customer support, responding to enquiries, investigating complaints and resolving account or transaction issues.
Operating, maintaining, testing and improving the website, account features, systems and user experience.
Monitoring technical performance, preventing misuse, detecting unauthorised access and protecting the website, players and other parties.
Sending service messages, including account, security, transaction and operational notices that are necessary for using the service.
Sending marketing or promotional communications where permitted and where the player has provided consent or another appropriate permission.

We may create information from existing records, such as risk indicators, account status information, verification outcomes or general preferences. This information may help us manage accounts, identify unusual activity, provide support and protect the website and its users.

3. Sharing information and automated checks

Information may be shared when reasonably necessary for the purposes described in this policy. This can include sharing with payment providers, identity and verification providers, technology and hosting providers, customer support services, security and fraud prevention providers, professional advisers and other suppliers that help operate the website. These parties should receive only information relevant to the service they provide and are expected to handle it securely and appropriately.

Information may also be disclosed where required or permitted by applicable requirements, including to courts, government bodies, law enforcement agencies, regulators, financial crime prevention services or other authorised parties. We may disclose information to protect the rights, safety, property and security of Extreme Casino, players or others, or to investigate suspected fraud, misuse or unlawful activity.

Some service providers may process information in locations outside the place where a player is located. Where this occurs, reasonable steps should be taken to ensure that information is handled with appropriate safeguards and for legitimate service purposes.

We may use automated tools or rules to help identify unusual transactions, security concerns, fraudulent activity or information that requires review. These checks support account protection and compliance processes. Where appropriate, a matter may be referred for human review. Players may contact support if they have questions about an account action, verification request or other process involving their information.

Keeping information accurate

Players can help keep their information accurate by reviewing account details and notifying support when relevant information changes. Accurate information is important for account access, identity checks, transaction processing, security controls and customer support. We may ask for additional information or documents if an existing record needs to be confirmed or updated.

4. Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on a device that can help a website recognise a session, remember settings, maintain account functions, support security and understand general website usage. Some cookies may be necessary for the website to work correctly, while others may help with analytics, preferences or relevant communications.

Players can manage or restrict cookies through their browser settings. Disabling some cookies may affect account functions, page performance or the availability of certain website features. Browser settings may also allow players to remove cookies that have already been stored. The choices available depend on the browser and device being used.

Security

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No website, transmission method or storage system can be guaranteed to be completely secure, so players should use strong account credentials, keep them confidential and notify support if they suspect unusual account activity.

Keeping information

Personal information is kept for as long as it is reasonably needed for the purposes explained in this policy, including account administration, support, security, dispute handling and record management. Some records must be kept for a period required by law even after an account is closed. The length of time depends on the type of record and the applicable requirements.

When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with relevant retention procedures. A deletion request may not remove information that must continue to be kept for legal, security, dispute resolution or other legitimate purposes. Information may also remain temporarily in secure backups until those systems are updated in the ordinary course.

5. Privacy choices and data rights

Players may have rights regarding the personal information held about them. These rights can depend on the circumstances, the type of information involved and applicable requirements. A request may need to be verified before information is provided or changed, so that personal information is not disclosed to the wrong person.

To exercise a privacy right or ask a question about personal information, contact support@extremecasino.click. Please clearly describe the request and provide enough information for us to understand what is needed. Players may use this address to request access to their personal information, ask for inaccurate or incomplete information to be corrected, request deletion of their data where applicable, or withdraw consent to marketing communications.

Access: ask for information about the personal data held about you and, where appropriate, a copy of that information.
Correction: ask for information that is inaccurate, outdated or incomplete to be corrected or updated.
Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to keep it.
Marketing consent: withdraw consent to marketing communications at any time. Service and security messages may still be sent where they are necessary for account operation.
Restriction or objection: in some circumstances, ask that certain processing is limited or objected to, subject to applicable requirements and operational needs.

A request may be refused, limited or delayed where this is permitted or required, including where information must be retained by law, is needed to prevent fraud or protect account security, relates to another person, or cannot reasonably be separated from other records. If a deletion request is accepted, some information may remain in secure backups or records until those systems are updated or the relevant retention period ends.

Players can also stop receiving marketing messages by using an unsubscribe option where one is provided or by contacting support@extremecasino.click. Withdrawing marketing consent does not affect processing that is necessary to operate an account, complete transactions, carry out verification, protect the service or meet legal obligations.

We will aim to respond to valid requests within a reasonable time and may ask for additional details where needed to confirm the request or identity. If a player has concerns about how personal information has been handled, they should first contact support@extremecasino.click so the matter can be reviewed. This privacy contact is available for data access, correction, deletion, marketing consent and other privacy-related requests.